Cost Versus Quality
BOCA RATON, FL, November 09, 2018 /24-7PressRelease/ — Legal Process Outsourcing is a fairly new form of outsourcing where an organization obtains legal support from an outside firm. This practice has proven to be beneficial to many organizations looking to get legal support at reduced costs. In order for the process of obtaining legal support to be successful, certain considerations must be made.
Cost Versus Quality
Since many legal firms use LPO service to cut costs, it is important for the organization to evaluate whether the LPO provider can deliver. There are a number of organizations in the US, which turn to offshore for these services. However, though outsourcing to countries outside the US may at times be cheaper, there are many issues that may arise. An offshore firm may not have lawyers with the same level of expertise with lawyers in the United States. The work done by these LPO providers in other countries will often have to be reviewed by a US attorney. This can increase the time taken to deliver the services requested.
Organizations often outsource their legal services to an outside firm when they have no capacity or when they have limited time to complete these legal processes. In order to ensure the process runs smoothly, the organization should determine if the LPO provider can deliver on time and to the required specifications.
The American Bar Association has guidelines that organizations can use to assess their vendor’s capacity. One of the important aspects that should be assessed is whether the LPO provider has a qualified team of experts. The American Bar Association advises firms to ensure that a supervisor who is a qualified attorney will oversee the process.
LPO providers need to deliver services to their client in an efficient and timely manner. With the right technology, a high level of efficiency can be achieved. In terms of technology, there are three areas that need to be addressed:
Automation of Processes: An automated solution needs to be in place if the LPO provider is to cut costs and improve efficiency. The automated solution can work in areas such as billing and contract management.
Technology Infrastructure: Not all automation processes will be as efficient as required. LPO providers need to have the right tools, which includes software and hardware, that are designed to guarantee efficiency.
Document Management: Many transactional processes are supported by documentation. The challenge for firms providing legal services support is to standardize the process to ensure that the costs and time taken to process and retrieve the relevant documentation are kept to a minimum.
Contracts can be used to manage risks when dealing with an LPO provider. While contracts are useful in cases where arbitration and remedial processes are needed, it can add to the costs associated with obtaining legal support services. It is important for firms to consider how contracts will be drafted and enforced. Working with an LPO that has a good reputation will allow organizations to reduce the risk of outsourcing their legal support services to an outside firm.
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